Terms of Service

Welcome to VAS Growth. By accessing our website, purchasing our service packages, or utilizing our technical automation infrastructure, you agree to be bound by the following Terms of Service.

1. Scope of Services

VAS Growth provides digital infrastructure, intake form automation, custom CRM pipeline configuration, and technical support services tailored for law firms and legal service operations. Deliverables, timelines, and ongoing support parameters are specified in your respective service tier or custom statement of work.

2. Implementation & Timelines

For Fast-Track Implementation packages, project timelines (e.g., 14-day onboarding) rely on timely client cooperation, including providing necessary API access, system credentials, and form requirements. Delays in receiving required client assets may adjust target go-live dates accordingly.

3. 24/7 Technical SLA & Support

Our 24/7 Technical Response protocols apply to active retainers with continuous monitoring enabled. Response windows strictly cover technical failure within custom-built webhooks, automated intake scripts, and integration pipelines managed directly by VAS Growth.

4. Third-Party Platform Dependencies

Our integration solutions often interface with third-party platforms (such as Clio, MyCase, Lawmatics, Zapier, or WordPress plugins). VAS Growth is not liable for operational downtime or lead delivery disruptions caused by third-party vendor outages, core API changes, or billing lapses on third-party software accounts owned by the client.

5. Intellectual Property & Ownership

Upon full payment of project fees, client law firms retain full operational ownership of custom CRM pipelines, form workflows, and proprietary assets built specifically for their account. VAS Growth retains ownership of core internal frameworks, code snippets, and reusable automation modules developed prior to or outside client engagements.

6. Limitation of Liability

In no event shall VAS Growth be liable for indirect, incidental, or consequential damages resulting from lost leads or administrative delays beyond our reasonable technical control. Maximum liability under any engagement is limited to the fees paid for the specific service in question during the preceding 30-day period.

7. Operational Inquiries

If you have questions regarding these Terms of Service or your active agreement, contact our team: